Shipping costs

SHIPPING INSURANCE INCLUDED

Orders have shipping insurance included, the cost of which is borne by Coserty.com. This ensures that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, having said insurance. If you do not have new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipping information: agency, delivery times, contact telephone numbers... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.

Note: We are not responsible for delays caused by external factors that may arise, such as snowfall that hinders the journey , strike in the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when allocating the shipment, theft of the merchandise on the way, delays due to a puncture in the delivery car,... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar.

Consumer right of withdrawal (return)

When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on Retail Trade.

No returns will be accepted after 14 calendar days from receipt of the order.

The processing of returns will be managed by phone or email pedidos@coserty.com.

Shipping costs will not be reimbursed. Likewise, the collection costs will be paid by the buyer.

In case of return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that it has been verified. the condition of the returned merchandise. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.

- The return can not take place in any case if the products were manifestly object of use, with the exception of products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.

- No returns will be accepted that are not accompanied by the original invoice or purchase ticket from Coserty.com

- The buyer You must send the product or products back to our facilities at Calle Almería 16, El Parador de las Hortichuelas 04720 (Almería).

Incidents with transport

In the event that the customer receives the product in poor condition due to transport, it will be replaced in a maximum of 5 business days, unless said product is out of stock.

For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition and to record this when receiving it.

On the other hand, it is necessary that images of the package before opening it where the carrier´s label and damage can be clearly seen, as well as images of the packaging and the product once opened within 24 hours are sent to our email .

If the return is requested due to a poor condition of the product, the transportation of the same will be borne by Coserty.com Once the product or products are received, the money will be returned through transfer banking or it will be replaced by other products if the client prefers it. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.

In no case will the purchase amount be paid, until the perfect condition of the merchandise is verified .

Exclusion of the right of withdrawal

There is no right of withdrawal, among other things, in the case of contracts for:

- The supply of sealed goods that have been unsealed after delivery and, therefore, are not suitable for return for reasons of health protection or hygiene.

- No returns will be accepted of articles of Wigs, Hairpieces, Extensions, nor of those products made according to consumer specifications.