Shipping costs

SHIPPING INSURANCE INCLUDED

Orders have shipping insurance included, the cost of which is borne by Coserty. This ensures that your order arrives in perfect condition. If it is lost, Coserty would send you a new shipment at no cost to you, as it has said insurance. If you do not have new merchandise, you will be notified to cancel the order and refund the amount paid if it has already been paid by the customer. Once the purchase is made, we will send you an email indicating the shipping information: agency, delivery times, contact telephone numbers... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all of this once you have made the purchase.

Note: We are not responsible for delays caused by external factors that may arise, such as a snowfall that makes the journey difficult. , strike in the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when allocating the shipment, theft of the merchandise on the way, delays due to a puncture in the delivery car,... These are some examples. In any case we will work so that the package can reach you as soon as possible, in case of delays like these or similar.

Consumer´s right of withdrawal (return)

When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on the Regulation of Retail Trade.

Returns will not be accepted after 14 calendar days from receipt of the order.

The processing of returns will be managed by telephone or email pedidos@coserty.com

Shipping costs will not be refunded. Likewise, the collection costs will be borne by the buyer.

In case of return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that it has been verified. the condition of the returned merchandise. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.

- The return cannot take place in any case if the products were manifestly intended for use, with the exception of products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.

- Returns will not be accepted that are not accompanied by the original Coserty invoice or purchase receipt.

- The buyer has to send the product or products back to our facilities at Calle Almería 16, El Parador de las Hortichuelas 04720 (Almería).

Incidents with transportation

In the event that the customer receives the product in poor condition due to transportation, it will be replaced within a maximum of 5 business days, unless said product is out of stock.

To do this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition and to record this upon receipt.

On the other hand, it is necessary to Send us to our email both the images of the package before opening it where the carrier label and the damage can be clearly seen, and once the packaging and the product have been opened within a period of 24 hours.

If the return is requested due to poor condition of the product, its transportation will be borne by Coserty. Once the product or products are received, the money for them will be returned or replaced by others. products if the customer prefers.

In no case will the purchase amount be paid until the perfect condition of the merchandise is verified.

Exclusion of the right of withdrawal

There is no right of withdrawal, among other things, in the case of contracts for:

- The supply of sealed goods that have been unsealed after delivery and are therefore not suitable for return for health protection or hygiene reasons.