How to buy easily, quickly and comfortably?
You can buy comfortably at any time online. Browse our different product sections and click on the section of your interest. To obtain more information about a product, click on the image and you will receive a more detailed description as well as a larger image. You can also use the "Search" function if you are looking for a specific product.
The products
The products are They will be presented with a tab where the main characteristics will be indicated: image, availability and sale price at Coserty.com
All prices indicated on this website are expressed in euros and include Value Added Tax ( I.V.A.).
The descriptions that we offer of the products are provided by the suppliers to Coserty.com and will be exposed merely for informational purposes.
The availability of the products is limited to the end of stock in our warehouse, regardless of the availability status that appears on the web. Each Coserty.com user declares that they have full capacity to use credit cards and that they have sufficient funds to pay the costs derived from the purchase.
Transportation costs are not included in the price. the prices of our products.
By accepting the purchase, the customer declares to fully and unreservedly accept all of these General Conditions.
Prices
Coserty.com reserves the right to modify its prices, but the products are invoiced based on the existing rates at the time of validation of your purchase.
Your shopping cart
Under the description of each product you will find a box where you can indicate the quantity as well as the option to put in basket. If there are different variants of the product, use the mouse to get more information about these variants. Select the product you want and go to put it in the basket. In this way, the product is registered in your virtual shopping list.
You can continue browsing the product section and, if you want, you can add more products to your basket, following the steps mentioned above.
Proceed to your order
If you want to see what you have bought so far, click the "see basket" box and You will get a list of all the products that you have previously put in the basket. If you want to change any amount, do it in the box called "amount" and click on update amounts.
Coserty.com offers a simple and secure payment system, by credit card. Visa credit and mastercard will be accepted. The purchase will become effective once we obtain confirmation from the bank. If it is rejected by the bank, the order will be suspended.
When the bank authorizes the transaction, the customer will receive an email confirming the shipment.
Bank details are encrypted and directly transmitted to an official BBVA POS VIRTUAL payment gateway. This system offers maximum security in payments made through our page.
Confirmation of the purchase made
When complete your purchase and as soon as possible we will send you a message to your email with a copy of the order; Please review it and if you are not satisfied with something, let us know before your order leaves with the transport agency Correos Express (Spain and Portugal) or GLS (Europe).
In case of unavailability of the product Once the order has been placed, Coserty.com will notify the user via e-mail or by phone, agreeing with the latter on partial delivery if he had purchased more products or the cancellation of the order before shipping.
Orders have SHIPPING INSURANCE INCLUDED, the cost of which is borne by Coserty.com. In this way, it is guaranteed that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, having said insurance. If you do not have new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipping information: agency, delivery times, contact telephone numbers... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.
Note: We are not responsible for delays caused by external factors that may arise, such as snowfall that hinders the journey , strike in the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when allocating the shipment, theft of the merchandise on the way, delays due to a puncture in the delivery car,... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar.
Payment methods
You can choose between 6 payment methods:
- Cash (Store pickup): Going to our physical establishment in El Parador, Almería (04720).
- Cash on delivery: Paying the delivery man or postman when delivering the merchandise. This payment method has a fixed commission of €1.00 including taxes. Payment method only valid for Spain (Peninsula).
- PayPal: Immediate online payment. It is essential that the shipping address matches the shipping address registered in your Paypal account. We only ship orders to addresses registered with Paypal. This payment method has a commission of 2.5% + fixed commission of €0.35 taxes included.
- Credit Card : With your Visa or Mastercard. If the payment gave you an error, you can recover the order from your customer account in the "my orders" section. Note: If when placing an order by card you get an error and you have to recover it from your account, you must take advantage of the stock at that time of recovery of the order. The program will tell you if everything is available or if an item is out of stock while you complete the process. In other words, no reservation is made for unpaid products and therefore when the order is recovered it may be that they have been sold out, but the system will indicate this for any modification.
- Bizum: You can pay for your order by sending the money in less than 5 seconds safely using only your phone number. Once you select BIZUM as the payment method, you must enter the telephone number associated with the service and the password for BIZUM online purchases.
- Bank Transfer : Once you have placed your order, we will give you the bank details so that you can make the transfer. Keep in mind that no product reservation is made until the payment is completed. If at the time of payment some references have been sold out, we will notify you by email or telephone to refund the amount paid and indicate the new shipping conditions.
BBVA: ES91 0182 5764 5102 0162 6926
SANTANDER: ES89 0049 4446 9528 1002 9825
Consumer right of withdrawal (return)
When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on Retail Trade.
No returns will be accepted after 14 calendar days from the receipt of the order.
The processing of returns will be managed by phone or email pedidos@coserty.com.
Shipping costs will not be reimbursed. Likewise, the collection costs will be borne by the buyer.
In case of return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that verified the status of the returned merchandise. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.
- The return can not take place in any case if the products were manifestly object of use, with the exception of products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.
- No returns will be accepted that are not accompanied by the original invoice or purchase ticket from Coserty.com
- The buyer You must send the product or products back to our facilities at Calle Almería 16, El Parador, Almería (04720).
In the event that the customer receives the product in poor condition due to transport, they will be will replace it in a maximum of 5 business days, unless said product is out of stock. For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.
It is necessary that you send us a photo of the damaged product/s, as well as of the exterior (where it can be seen). visualize the carrier´s label) and inside the box to be able to check the state in which it was received.
If the return is requested due to a poor condition of the product, the transport of the same will be borne by Coserty.com Once the product or products are received, the money will be returned via bank transfer or replaced by other products if the customer prefers. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.
In no case will the purchase amount be paid, until the perfect condition of the merchandise is verified .
Exclusion of the right of withdrawal
There is no right of withdrawal, among other things, in the case of contracts for:
- The supply of sealed goods that have been unsealed after delivery and are therefore not suitable for return for reasons of health protection or hygiene.
- Returns of items of Wigs, Hairpieces, Extensions, or those products made according to consumer specifications will not be attended.
In case of receiving broken or damaged merchandise, you have 24 working hours from when receive the package to let us know. In addition, it is preferable that you notify the delivery person when you receive the package.
Guarantee
The contractual guarantee offered is the one usually granted by the supplier in accordance with the terms of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, and ROYAL LEGISLATIVE DECREE 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. which recognizes the consumer´s right to repair the good, to replace it, to reduce the price and to terminate the contract, procedures that will be free of charge for the consumer.
The guarantee will lose its validity in the event of external defects or deterioration. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.
Coserty.com offers, in addition to the purchase invoice, the official guarantee for hair straighteners, hairdryers , tongs and hair clippers being from 6 to 24 months depending on the manufacturer. The proof for the guarantee will be the purchase receipt or invoice itself, where the purchase date is indicated.
The procedure to follow in the event of a broken hair straightener, dryer, tongs or hair clippers is the following:
- Call the telephone number 950 58 47 65 (customer service telephone of Coserty.com) or by mail to pedidos@coserty.com .
- In case the article has a defect or failure, we will proceed immediately to process its guarantee.
- We will collect the article at the same address where it was sent when you placed the order.
- Once we have the item, it will go to the technical service of the brand itself. They will repair it within a period that we cannot determine as it depends on the problem in question. That is why the delivery time of the article will be determined by the corresponding technical service.
- Once the article has been repaired, we will proceed to deliver it in 24/48 hours.
Modification of the conditions of sale
Coserty.com reserves the right to modify these General Conditions by notifying customers sufficiently in advance, being able to make changes in the contents and services in order to improve them.
In case of typographical errors in the inclusion of prices, we reserve the right to cancel orders for this reason. In addition, in cases of customer history with returned orders, we reserve the right, in subsequent orders, not to make said delivery or not to accept cash on delivery payment methods for purchases from customers whose previous orders were returned for not receiving them. No prior notice of this will be necessary, as it is specified in writing in these conditions of sale.
These changes must be accepted by the user once a purchase is made through the Coserty.com page
Exclusion of liability
Coserty.com is not responsible in the event of any of the following cases:
- Error by the client when entering their data in the registration or order form in their account.
- Incorrect or bad faith use of the services offered in the online store by the user.
- Lack of diligence by the user in the custody of their access codes or their own personal data.
- Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device used by the customer to connect.
- Unauthorized access to the Coserty.com systems that are impossible to detect due to the security measures implemented by the company and its suppliers.
- Any other fact or situation that is not reflected in these General Conditions and that is not attributable to the acts, decisions or will of the Coserty staff. com, that is, of an exceptional, fortuitous or force majeure nature.
In any case, Coserty.com undertakes to try to solve the problems that may arise in order to reach an Quick and satisfactory resolution of incidents, to the extent possible.
Applicable law
Powers of the jurisdiction: These General Conditions of Sale are governed, interpreted and applied in accordance with Spanish laws and the language of interpretation in the event of a dispute about the meaning of a term or a provision of these Conditions of Sale is Spanish.
Customer service
We will be at your disposal for any information as follows:
Opening hours Customer service:
From Monday to Friday from 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m.
Phones: 690 98 67 11 Write us by WhatsApp!
E-mail: pedidos@coserty.com